If you’re like most leaders, you're already frantically focused on kicking off your leadership plan. You’re also probably suffering from New Year Leadership Tunnel Vision Syndrome.
For digital initiatives to succeed, they need to have unequivocal support from executive leadership. Here’s what you need to do:
As part of this transformation you are being called to “focus outward on the customer.” Sounds easy, but we all know how hard that can be. Customers can be irrational, unruly, uncooperative, and even dishonest. Remember the George Quiz? But, they are still the boss!
We make pitches every day, whether it’s for new business, a promotion, or even for a wary team to believe in you. After 30 years of pitching for my supper, here’s what I’ve learned.....